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Fancy decor and crystal chandeliers don't keep customers coming back.
Steve Wynn breaks down why 90% of guest satisfaction comes down to how employees treat people on a personal level. In luxury business and hospitality, hardware only gets you so far—great service and human connection are what build a world-class brand.
#BusinessLeadership #CustomerService #HospitalityManagement #EntrepreneurMindset #BusinessWisdom #LasVegas #shorts
Steve Wynn breaks down why 90% of guest satisfaction comes down to how employees treat people on a personal level. In luxury business and hospitality, hardware only gets you so far—great service and human connection are what build a world-class brand.
#BusinessLeadership #CustomerService #HospitalityManagement #EntrepreneurMindset #BusinessWisdom #LasVegas #shorts
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